Every RoyalAllure product is made by hand in small batches. That means your order is created for you rather than pulled off a shelf, and it is worth knowing what to expect between placing it and opening it.
This policy applies to orders placed through our online store. If you ordered another way, contact us and we will tell you what applies.
Where we ship
We ship within the United States. If you are outside the US, or you are not sure whether we can deliver to your address, email us and we will tell you honestly whether we can help.
Making and dispatch times
Orders are made to order and typically leave us within 3 to 5 business days. Business days are Monday to Friday and do not include public holidays.
During launches, holiday periods and wedding season, making time can run longer. If your order will take noticeably longer than usual, we will email you rather than leave you wondering.
Delivery
Once your parcel leaves us, delivery is normally a further 2 to 5 business days depending on where you are and which carrier the order ships with. Your shipping confirmation email names the carrier and carries the tracking number.
| Stage | Typical time |
|---|---|
| We make and pack your order | 3 to 5 business days |
| The carrier brings it to you | 2 to 5 business days |
| Total, order to doorstep | roughly 5 to 10 business days |
These are estimates, not guarantees. Once a parcel is with USPS it is in their hands, and weather, holidays and carrier backlogs can add time we cannot control.
Shipping costs
Shipping is calculated at checkout and is paid by you at the time of purchase. You will always see the cost before you confirm the order.
Tracking
You will receive a confirmation email when you order, and a second email with tracking as soon as your parcel is on its way. If the tracking email has not arrived within a week, check your spam folder first, then contact us.
Getting your address right
Please check your shipping address carefully before confirming. We ship to the address given at checkout, and we cannot be responsible for parcels sent to an address entered incorrectly. If you spot a mistake, email us immediately and we will change it if the parcel has not already gone out.
If something goes wrong
Damaged in transit. Email us within 7 days of delivery with photographs of the item and the packaging. We will replace it or refund it, and you will not pay return postage.
Wrong item. Tell us within 7 days and we will put it right at our own cost.
Lost in transit. If tracking has not moved for 7 days, contact us and we will open an enquiry with USPS. Once a parcel is confirmed lost we will replace or refund it.
Marked delivered but missing. Please check with your household and neighbours and look around the property first, as carriers sometimes leave parcels out of sight. If it still has not appeared after 48 hours, contact us and we will help you chase it.
A note on warm weather
Butters, balms and tallow-based products can soften or melt in transit during hot months. This is natural, it does not spoil the product, and it usually resets if you let the jar cool and firm up again. If a product arrives genuinely damaged rather than simply soft, use the damaged-in-transit process above.
Classes and local collection
Workshops and classes are not shipped. Booking details and location are sent by email after purchase.
Questions
Email cfenton@royalallurebeautyco.com or call 910-540-2141 and we will get back to you.